Privacy Policy
Last Updated: July 22, 2026
Cold Valley Beverage Company ("we," "us," "our," or "Cold Valley") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us as a customer, retailer, or distributor.
1. Information We Collect
We may collect the following categories of information when you use our website or submit an enquiry:
- Contact Information: Name, company name, email address, mobile number, and postal address.
- Business Information: GST number, state, city, and details about your order or distributorship enquiry (such as product interest and quantity).
- Message Content: Any information you voluntarily provide in the "Message" field of our Bulk Order / Distributor Enquiry form.
- Technical Information: Basic usage data such as browser type, device type, and pages visited, collected automatically through standard web technologies to help us maintain and improve our website.
2. How We Use Your Information
We use the information we collect to:
- Respond to your bulk order or distributor enquiries within 24 hours.
- Process and fulfil orders, and communicate about order status.
- Evaluate and onboard distributor and retail partners.
- Provide customer support and respond to questions or requests.
- Improve our website, products, and services.
- Send you relevant updates about our products, promotions, or partnership opportunities, where you have not opted out.
- Comply with applicable legal, tax, and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who help us operate our website and business, such as our form-processing provider (Formspree), logistics partners, and payment or accounting service providers.
- Business Partners: With relevant internal teams to process your distributor or bulk order enquiry.
- Legal Requirements: Where required to comply with applicable law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, including for order processing, distributor relationship management, and to meet our legal, accounting, or reporting requirements.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Website Technologies
Our website may use basic cookies or similar technologies to ensure core functionality and to understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect certain website features.
7. Your Rights and Choices
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the details below, and we will respond in accordance with applicable law.
8. Third-Party Links
Our website may contain links to third-party sites, such as our IndiaMART storefront or social media pages. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their respective privacy policies.
9. Children's Privacy
Our website and services are intended for business use by adults, including retailers and distributors. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
- Phone: +91 7023909030
- Email: coldvalley55@gmail.com
- Address: G1/23, Baori, Sarna Doongar, Rajasthan 302012